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Orders

  1. Shipping and delivery
  2. Payment methods and commissions
  3. Purchases in installments in the PayU installment system
  4. Exchange or Return
  5. Complaints
  6. Guarantees
  7. Safety Shopping

  1. Shipping and delivery
  2. You can choose the shipping method:

    • Delivery in Poland

      • Paid in advance:
        • InPost Paczkomaty 24/7 - PLN 9.90 - delivery time 1-2 days*
        • InPost Paczkomaty 24/7 Package on Weekend - PLN 14.90 - package delivered on weekends
        • InPost Courier - PLN 11.90 - delivery time 1-2 days
        • GLS courier delivery - PLN 12.90 - delivery time 1-2 days
        • DPD courier delivery - PLN 14.90 - delivery time 1-2 days
        • DPD courier delivery - Delivery to the point - 6.50 PLN - delivery time 1-2 days

        • (*We reserve the right to change the delivery method if the size of the parcel exceeds the capacity of the collection point)

      • Delivery with payment on delivery:
        • InPost Paczkomaty 24/7 payment on delivery - PLN 13.90 - delivery time 1-2 days*
        • InPost Paczkomaty 24/7 Parcel on Weekend, cash on delivery - PLN 18.90 - package delivered on weekends
        • Courier delivery InPost courier payment on delivery - PLN 15.90 - delivery time 1-2 days
        • GLS courier delivery, payment on delivery - PLN 16.90 - delivery time 1-2 days
        • DPD courier delivery, payment on delivery - PLN 18.90 - delivery time 1-2 days
        • DPD courier delivery - Delivery to the point - 10.50 PLN - delivery time 1-2 days

        • (*We reserve the right to change the delivery method if the size of the parcel exceeds the capacity of the collection point)

      • We do our best to ensure that shipments arrive as soon as possible, however, we reserve that in exceptional cases the order processing time may be extended, in particular in the case of an order with a product from an external warehouse, pre-Christmas periods and during and right after promotional campaigns.

      • For purchases over PLN 299.00 and prepayment - we cover the costs of the selected form of delivery in Poland

    • Delivery within the European Union

      • GLS courier shipment - price depends on the weight of the shipment - delivery time 3-5 days - [Delivery price list]
      • DPD courier shipment - price depends on the weight of the shipment - delivery time 3-5 days - [Delivery price list]
      • Free international shipping with GLS
        • For purchases over €99 to: Germany, Austria, Belgium, Denmark, Czech Republic, Slovakia, Hungary, Lithuania, Latvia
        • For purchases above €199 - to other European countries: Portugal, Ireland, Spain, France, Romania, Sweden, Finland, Luxembourg, Estonia, Bulgaria, Croatia, Greece (mainland), Slovenia, Switzerland, Italy
        • Free shipping does not apply to countries/regions: Portugal (Azores Madeira), Spain II (Balearic Islands), Spain III (Canary Islands, Melilla, Ceuta, Giblartar, Andorra), France II (Corsica), Cyprus, Greece II (Rest of the country), Malta, Norway.
        • Products with a length exceeding 50 cm (e.g. air guns, airsoft replicas) are not eligible for free delivery

    • Personal collection of the ordered goods is possible in our stationary store in Poznań at ul. Kosciuszko 114 2N, Poland

  3. Payment methods and commissions
  4. You can pay for the goods ordered in the store:

    • BLIK mobile payment system - free of charge
    • By bank transfer - free of charge
    • By a payment card - free of charge
    • Payment by PayPal - no fees
    • Deferred PayPo payments - in accordance with the service regulations
    • PayU installment loan - compatible with the PayU installment calculator
    • Cash on delivery (only in Poland) - fee for the UPS / GLS COD service - in accordance with the shipping price list

  5. Replacement or return of goods
  6. Every customer of our online store has the right to replace or return goods purchased within 30 days of delivery, without giving any reason. The parcel should be properly secured and sent to the address: SPC Dział Zwrotów, Radziwoja 20 Street, 61-057 Poznań, Poland. The package must contain in addition to the product with complete packaging, the appropriate document for return / replacement. Requests are processed within 1 to 14 days.

    Return of payment is always made by the same route chosen by the buyer. The only exception is payment on delivery - the return is made by bank transfer in this case. All transport costs associated with the return and exchange are borne by the buyer. In the absence of the product for which the exchange procedure has been initiated we automatically make a refund.

    If you purchased through a registered account, please use the return generator.

    If you made the purchase as an unregistered customer, please print and fill out the document:

    The customer may not withdraw from the sales contract, in the case of the purchase of an item manufactured/modified to the customer's specifications, as well as in the case where the product is delivered with sealed packaging that once opened cannot be returned for health or hygiene reasons. If a product is returned with significantly damaged packaging or bearing signs of use, we reserve the right to reject the request or reduce the final refund amount.

  7. Complaints
  8. If you have a problem with a product, please report it using the COMPLAINT SYSTEM. Our customer service department will comprehensively answer your concerns and will surely solve the problem.

  9. Guarantees
  10. The products offered in our military store are warranted for a period of 24 months from the date of purchase.

    Selected products are covered by the manufacturer's warranty, including lifetime warranty, in such cases the information and warranty conditions are contained on the label or product card.

    Liability under this warranty extends only to defects caused by reasons inherent in the item sold.

  11. Shopping safety
  12. We make every effort to ensure that purchases in our store are as effectively protected as possible for customers and their data. Security is ensured by an SSL encryption certificate. It encrypts the connection during your stay on our website.

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